FAQ - Star Centre

The Etix Customer Service Center is the only source for ticket sales over the phone. They can be reached at 1-800-514-3849.

The STAR Centre does not have an active box office onsite, however tickets, if available, can be purchased at the box office one hour prior to show time.

The STAR Centre box office opens one hour prior to an event.

If you purchased your tickets online with a credit card, you may come one hour before the show with a photo ID of the person who purchased the tickets. You can also call the Etix Customer Service Center and have them resend your tickets to you prior to the event.

The STAR Centre has a NO REFUND/NO EXCHANGE policy for all events. This stipulation is clearly marked on each online order form and must be acknowledged by the purchaser prior to completing their ticket order.

Any show produced by The STAR offers a 10% discount to all active and retired military by using the promo code MILTHANKS. You may be asked to show your military ID upon entering the event. The STAR produced events also offer a 10% discount to groups of 20 or more. Please call The STAR for details. Other discounts may be offered by outside production companies and will vary from show to show. Please check the show page for more information.

This website and the STAR Centre’s Facebook page have the most up-to-date show listings and ticket information.

The STAR does not have a will call window.

Absolutely no holds on tickets for any STAR Centre events.

The STAR Centre does not support the unauthorized reselling of tickets at a price above printed face value. The State of Maryland bars the resale of tickets above face value. If you have purchased tickets from an unauthorized ticket dealer and arrive at the theatre unknowingly with fraudulent tickets, or you arrive at your seats to find someone has been sold the same exact seats, The STAR cannot honor, refund, or exchange those tickets.

The STAR Centre is committed to providing a safe, secure, and enjoyable environment for our guests, staff, and performers during all performances and events. It reserves the right to confiscate prohibited items and/or those that are in breach of building policies or those that pose danger or disruption to the performance or other guests. Anyone in need of assistance during an event should inform one of The STAR’s staff members or volunteers who will provide the appropriate assistance.

Concessions, including a bar, are available at all STAR Centre performances one hour prior to showtime and up until the last 30 minutes of the show, and may be brought into the theatre. Outside food and beverages are not allowed in the STAR Centre.

There is no specific dress code for attending shows at The STAR Centre. Guests are encouraged to wear casual attire or what is appropriate for the show they are attending.

We have plenty of free parking in the large parking lot directly in front of the building. There is additional and overflow parking in the smaller parking lots on the side and in the back of the building.

There are many restaurants in the immediate area. Please utilize the “Plan A Visit” tab at the top of our website for more information.

As a general rule and for theatrical events, for the safety of the cast members, stage crew, and the enjoyment of other guests, photography or recording devices are discouraged. For some concerts, however, the Artists may make exception to non-flash photography. Please check specific shows.

For theatrical events and performances, standing is not allowed – this policy is enforced. For concerts, depending on the nature of the performance, there may be occasions when guests are standing.

Some shows may have merchandise available for sale prior to and at the conclusion of each performance.

We welcome children ages 2 and above. Please be aware, however, some events are not appropriate for children. Parental discretion is advised for all events. Any person disrupting a performance or inhibiting the enjoyment of an event for patrons may be removed from the theatre without a refund. All patrons, regardless of age, must have a ticket to enter the theatre.

You may click here for a seating chart . A seating chart can also be found under the “About” tab at the top of the home page.

Visit the “All Events” page to view our show listings.

The venue doors open one hour prior to a performance for food and beverage service. The doors into the theatre open 30 minutes prior to showtime.

Please arrive early. Latecomers will be seated at the discretion of the house management or according to the artist’s policy.

The STAR Centre rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket order form. In the instance of inclement weather The STAR Centre will hold the performance on the original date and time unless the Governor of Maryland declares a state of emergency. In the event of such a declaration ticket holders will be refunded. Should a decision be made to cancel or postpone an event, this information will be posted, as soon as we receive it, on our website as well as all STAR Centre social media pages.